Trainee Front Office

At Dijiwa Sanctuaries, we believe the journey of hospitality begins the moment a guest arrives. As a Trainee Front Office at Beehouse Dijiwa Ubud, you will embark on a transformative internship where you’ll become the welcoming heart of our sanctuary, creating first and lasting impressions that embody our ethos: 'Sanctuary for the Soul.' This role is your gateway to mastering the art of luxury boutique hospitality, set against the serene backdrop of Ubud. You will learn from seasoned professionals how to deliver exceptional, personalized service that makes every guest feel uniquely valued and cared for. Success in this role means you are not just performing tasks, but actively contributing to the warm, authentic atmosphere that defines the Dijiwa experience. You will grow from a learner into a confident ambassador of our brand, understanding that the front office is where stories begin and memories are forged. This role matters because you are the first touchpoint of our guest's journey—your warmth, professionalism, and attention to detail set the tone for their entire stay, turning a simple check-in into a moment of genuine connection and setting the stage for an unforgettable Indonesian sanctuary experience.

Key Responsibilities:
• Warmly welcome arriving guests, manage check-in/check-out procedures efficiently, and provide a seamless first impression of Dijiwa hospitality.
• Handle guest inquiries, requests, and reservations via phone, email, and in-person with professionalism and a solutions-oriented mindset.
• Learn and utilize our property management system to update guest profiles, process bookings, and maintain accurate records.
• Provide personalized recommendations for local Ubud experiences, dining, and cultural activities, acting as a knowledgeable guide to our sanctuary and its surroundings.
• Assist in coordinating guest services such as transportation, spa bookings, and special arrangements to ensure a flawless stay.
• Maintain the pristine appearance and organized flow of the front office and lobby area, reflecting our luxury boutique standards.
• Collaborate closely with housekeeping, maintenance, and food & beverage teams to communicate guest needs and ensure cohesive service delivery.
• Actively participate in training sessions and feedback discussions to continuously develop your hospitality skills and understanding of Dijiwa's values.