Guest Service Agent Daily Worker

At Dijiwa Sanctuaries, we believe in creating 'Sanctuary for the Soul'—a warm, authentic, and exceptional experience for every guest who walks through our doors. As a Guest Service Agent Daily Worker at Blue Karma Dijiwa Seminyak, you will be the welcoming heart of our Front Office, the first and last impression of our luxury boutique sanctuary. This dynamic role is essential in crafting the personalized, memorable moments that define the Dijiwa experience. You will operate with flexibility and dedication, supporting our core team during peak periods, special events, and seasonal demands, ensuring our service standards never waver. Your day will be filled with meaningful interactions, where your attention to detail and genuine care transform a simple check-in into the beginning of a cherished journey. Success in this role means you are a reliable pillar of our guest experience, adept at anticipating needs, solving challenges with grace, and making every individual feel uniquely valued. You matter because you directly uphold our promise of sanctuary—your warmth and professionalism are the foundation upon which guest loyalty is built. Key responsibilities include: • Providing a warm, efficient, and personalized welcome and check-in/check-out process for all guests, embodying the spirit of 'Selamat Datang'. • Handling guest inquiries, requests, and concerns promptly and professionally, both in-person and via telephone/email, ensuring resolution that exceeds expectations. • Maintaining accurate guest accounts, processing payments, and managing cashiering duties with utmost integrity. • Utilizing our Property Management System (PMS) to manage reservations, update guest profiles, and log special preferences to enable personalized service. • Acting as a knowledgeable concierge, offering insightful recommendations about Seminyak, our hotel amenities, and authentic Indonesian cultural experiences. • Coordinating seamlessly with Housekeeping, F&B, and other departments to fulfill guest requests and ensure smooth operations. • Maintaining the pristine presentation and organized flow of the front desk and lobby area. • Upholding all safety, security, and confidentiality standards and procedures.