FO Trainee

Join the Dijiwa Sanctuaries family as a Front Office Trainee at our stunning Korurua property in Ubud, where ancient Balinese traditions meet contemporary luxury. As the first point of contact for our distinguished guests, you will play a vital role in creating memorable experiences that embody our 'Sanctuary for the Soul' ethos. This internship offers a unique opportunity to learn the intricacies of luxury boutique hospitality while developing professional skills that will last a lifetime.

In this role, you will welcome guests with warm, authentic Indonesian hospitality, ensuring every arrival feels like coming home. You will assist with check-in and check-out procedures, handle guest inquiries with grace and efficiency, and support the front office team in delivering personalized service that exceeds expectations. Your journey will include learning reservation systems, understanding guest preferences, and mastering the art of anticipatory service.

At Dijiwa, we believe that exceptional guest experiences are crafted through attention to detail and genuine care. As an FO Trainee, you will contribute to creating those magical moments that turn first-time visitors into lifelong advocates of our brand. Your growth here extends beyond technical skills—you will develop a deep appreciation for Indonesian cultural hospitality and build the foundation for a rewarding career in luxury hospitality.

Key Responsibilities:
- Greet and welcome guests with warm, genuine Dijiwa hospitality
- Assist with check-in and check-out procedures with attention to detail
- Handle guest inquiries and requests promptly and professionally
- Support reservation management and guest preference documentation
- Collaborate with housekeeping and F&B teams to ensure seamless guest experiences
- Learn and uphold Dijiwa's service standards and brand values
- Participate in training sessions and cross-departmental learning opportunities
- Contribute to maintaining a positive, harmonious team environment